Welcome to the family.

One

How to talk to them about Aunt Mabel

A friendly heads-up makes the first call land as a warm surprise instead of a strange one. A few gentle suggestions:

• Tell them ahead of time. Let them know a nice call is coming so an unknown number isn't a worry. Something simple like: "I signed us up for a friendly check-in call each morning — her name's Aunt Mabel. She just wants to say hello and make sure you're doing alright."
• Keep it warm, not clinical. This isn't monitoring — it's a daily visit from someone who's glad to hear their voice. Framing it as company, not surveillance, helps.
• Be honest if they ask. Mabel is a friendly automated helper, and she'll say so kindly if they ask. You can too — most folks warm right up once they've talked to her.
• There's no wrong way to talk to her. They can just chat like they would with a neighbor. She loves a good story.
• It's okay to say no. On the very first call, Mabel will ask if the daily calls are welcome. If they'd rather not, that's completely fine — the calls stop, and you won't be charged.

Two

What to expect

• The first call comes at their chosen time, from a Houston (281) number. A heads-up — see above — helps most.
• The first call is a little special. Mabel introduces herself, mentions the family set this up, and confirms the calls are welcome.
• After that: a warm, short daily visit — she asks how they slept, whether they've eaten, how they're feeling, and follows wherever the conversation goes.
• The free trial: your first 14 days are free. We don't charge until your loved one has truly welcomed Mabel into their mornings.

Three

Important to know

Being plain about where the edges are:

• No one is monitored between calls. Mabel speaks to them once a day. She isn't listening the rest of the time, and she can't detect a fall or a medical event.
• She won't call a doctor. If you gave us a doctor's details, we pass them along when we alert your contacts. We never call them ourselves.
• She isn't medical advice. Mabel doesn't diagnose anything or weigh in on medication.

What Mabel does do

If something concerning comes up in a call, we email you and the emergency contacts you listed, the same day, so a real person can follow up. We do the same if we can't reach your loved one at all — two unanswered tries and we tell you. You decide what to do from there; we surface it, you make the call.

To be plain about the channel: those alerts arrive by email. Mabel does not telephone you when something is flagged, and a contact without an email address on file won't receive one — so it's worth checking the addresses on your account.

Four

Your account, and how to cancel

• You're in control. Pause or cancel anytime — no contract, no cancellation fee.
• To cancel or get help: email us at [email protected].
• Alerts come to you (your email) and to the emergency contact you listed.
• Adding another loved one: you can enroll a second parent or grandparent anytime — same account, their own daily call.

Cancel anytime, from your account. The calls carry on to the end of the period you've already paid for and then stop — nothing is cut off the moment you click. If you cancel during the free trial, you're never charged at all.