You're all set
Welcome to the family.
Mabel will call your loved one at their chosen time, every day. Below is everything worth knowing — how to introduce her, what the calls are like, and how to reach us. Keep this page bookmarked; it's here whenever you need it.
One
How to talk to them about Aunt Mabel
A friendly heads-up makes the first call land as a warm surprise instead of a strange one. A few gentle suggestions:
- Tell them ahead of time. Let them know a nice call is coming so an unknown number isn't a worry. Something simple like: "I signed us up for a friendly check-in call each morning — her name's Aunt Mabel. She just wants to say hello and make sure you're doing alright."
- Keep it warm, not clinical. This isn't monitoring — it's a daily visit from someone who's glad to hear their voice. Framing it as company, not surveillance, helps.
- Be honest if they ask. Mabel is a friendly automated helper, and she'll say so kindly if they ask. You can too — most folks warm right up once they've talked to her.
- There's no wrong way to talk to her. They can just chat like they would with a neighbor. She loves a good story.
- It's okay to say no. On the very first call, Mabel will ask if the daily calls are welcome. If they'd rather not, that's completely fine — the calls stop, and you won't be charged.
Two
What to expect
- The first call comes at their chosen time, from a Houston (281) number. A heads-up — see above — helps most.
- The first call is a little special. Mabel introduces herself, mentions the family set this up, and confirms the calls are welcome.
- After that: a warm, short daily visit — she asks how they slept, whether they've eaten, how they're feeling, and follows wherever the conversation goes.
- The free trial: your first 3 days are free. We don't charge until your loved one has welcomed the calls.
Three
Important to know
Aunt Mabel is a friendly daily check-in — not an emergency, medical, or monitoring service. She is not a substitute for 911, for a medical alert device, or for professional care.
In an urgent situation, always call 911 or their doctor directly.
Being plain about where the edges are:
- No one is monitored between calls. Mabel speaks to them once a day. She isn't listening the rest of the time, and she can't detect a fall or a medical event.
- She won't call a doctor. If you gave us a doctor's details, we pass them along when we alert your contacts. We never call them ourselves.
- She isn't medical advice. Mabel doesn't diagnose anything or weigh in on medication.
What Mabel does do
If something concerning comes up in a call, we email you and the emergency contact you listed, so a real person can follow up. You decide what to do from there — we surface it, you make the call.
When disaster strikes
When a disaster reaches your loved one's area, we ask our partner Cajun Navy Ground Force to make an in-person wellness check. Their teams are often already on the ground in affected communities.
We want to be honest about what that is and isn't. It is a commitment to try — it is not a guarantee that someone will reach a particular door at a particular time. Disasters are chaotic, roads close, and demand can outstrip any team. Please don't treat the in-person check as a substitute for an evacuation plan.
Four
Your account, and how to cancel
- You're in control. Pause or cancel anytime — no contract, no cancellation fee.
- To cancel or get help: email us at [email protected].
- Alerts come to you (your email) and to the emergency contact you listed.
- Adding another loved one: you can enroll a second parent or grandparent anytime — same account, their own daily call.
If you cancel during the free trial, you're never charged at all.
Talk to a person
A real human reads these. If something's wrong with a call, say so — it's the fastest way to get it fixed.
Aunt Mabel is operated by Trustlight LLC. The in-person disaster check is carried out by our partner, Cajun Navy Ground Force.